About The Material Exchange Platform

What exactly is Material Exchange?

We are an intuitive marketplace for manufacturers to list, buy and sell raw excess inventory.

It’s very simple. We provide your company with a tool to monetize (turn into cash) raw excess inventory that may have been sitting in your warehouse for weeks, months or years tying up working capital (the vital substance of any profitable business).

We help manufacturers generate cash from sitting inventory, buy reduced quantities for jobs and avoid pesky Minimum Order Quantities from suppliers. Thus, we help other businesses buy the right quantities at the right price and allow them to source products, fulfill jobs and increase profits.

How do I create my First Listing?

Simple.

  1. You can register here, it only takes a minute and we only ask a few details.
  2. Once you’ve created your account and verified your email, you can click here and go directly to our ‘sell an item’ portal. The system will request some additional information and voila. Your account is ready to post your first listing.
  3. You can edit your listing as many times as you’d like and we’ll notify you when and if someone’s got any questions about your product, or when and if it sells.

We told you. It’s Simple.

But, if you get stuck at any point or need help/have any questions about the process, we’re always happy to assist. You can schedule a demo of the site here, where we’ll guide you through a step by step on how to generate your first listing (and even list items for you, if you ask nicely). Or, you can email us at support@materialexchange.io if you have any other questions.

Do I need to link my bank account in order to use it?

Nope.

The only time we request your banking details is when an item you listed sells. This account information is stored automatically by Stripe and will be used only for depositing your newly generated funds.

Will Material Exchange work on my mobile device?

Absolutely!

If there’s a smartphone or tablet around, you can get all the features of our platform on the palm of your hand.

Is it available in my country?

We are currently available only in the USA and Canada.

Do you have a request from a country that is neither of those? You can email sales@materialexchange.io, we’d love to speak with you!

Buying & Selling with Material Exchange

Is there a fee for listing materials on the platform?

No, fees are only collected once an item has sold and has been received and inspected by the buyer. A percentage of the seller’s proceeds is deducted as part of the exchange fee.

Trade Association members earn extra discounts on exchange fees. If you are a member of a trade association, you can click here to apply for a discount.

Early Adopter Advocates earn a great number of rewards, referral credits, and awesome discounts. If you’re interested in becoming an Advocate or would like to learn more about the program, click here.

What is Material Exchange's Service Fee?

Seller

We charge sellers who offer products for sale a  20% service fee when items are sold. This is calculated based on the price of the listing and is automatically deducted from the seller’s payout.

Buyer

We do not charge any buying fees for purchasing items through our platform.

What if I can't find what I'm looking for?

Creating an Alert is super easy. Just click the button as shown below and send your Alert. Our Sales Department will generate a request for the item and start searching for it. Once it’s found, you’ll be the first to know!

If you still can’t find it, give us a call at 833-XS4CASH (974-2274)  or email us at sales@materialexchange.io and one of our Account Development Specialists will help you with anything you need.

Can you help me list and sell an item?

Absolutely!

If you need us to help you create listings or find a product you can:

a. Book a demo here, and we can guide you through a step-by-step on how to create a new listing.

b. Email us directly at sales@materialexchange.io if you’d like help improving the placement of an item, or if you’ve had an item listed for more than 60 days with no results.

c. Or, if you’d prefer to talk to someone, call us directly at (833) – XS4CASH (974-2274) and one of our Account Development Managers can help you through buying or selling any item.

What if I find what I'm looking for, but I need less of it, or need to know a specific detail on the item?

Sounds like you need help from a team of highly-qualified Experts.

Lucky for you, our staff has exactly what you need. Our Account Development Team can answer any questions about descriptive details on a product or find it out for you. And, if you found what you’re looking for but need less than is advertised, they can help you negotiate rates and quantities on your behalf.

Give them a call at (833) – XS4CASH (974-2274) or email them at sales@materialexchange.io

Can I make multiple listings at once?

Yes, you can!

Download this template and fill out the cells with your inventory items. Then, simply email it to sales@materialexchange.io. We will gladly upload your inventory for you and let you know when and if it gets sold.

Make sure to be registered before emailing us your inventory. You can follow this link to register.

Having trouble? Give us a call at (833) – XS4CASH (974-2274) and we can lend assistance to any issues right away.

How are the logistics arranged?

The coordination of logistics is arranged through the Material Exchange platform. Upon checkout, the buyer will be required to provide freight carrier account number. The seller will receive notification of a purchased listing, and they will begin the fulfillment process by confirming they have the material on hand and is ready to ship. The seller will use the freight carrier information to arrange pickup.

Read more about our Complete Satisfaction Protection Program

Is there an inspection period?

Once the materials are received by the buyer, there is a 72-hour window for the buyer to inspect the materials to ensure they are in the condition as sold. Upon approval of the materials by the buyer, the funds from the transaction are released to the seller.

Read more about our Complete Satisfaction Protection Program

Managing Your Account

How do I update my account details?

Updating your account details is very simple. You can change your Banking Details or your Personal Information at any point following the instructions as shown below:

How do I cancel my account?

Before canceling your account, please let us know if there’s anything we can do to help. Our support team is available 24/7 and can help you through any issues you could be facing. You can contact them via Email at support@materialexchange.io or give us a call at (833)-XS4CASH (974-2274)

If you’d still like to go, click here and fill out your exit form.

We hate to see you leave, please leave us a feedback comment here and tell us how we can improve.

How do I get the best out of my Material Exchange account?

Becoming an Early Adopter Advocate gives you some amazing perks and access to Material Exchange rewards, benefits and discounts.

If you’re interested in becoming an advocate, contact us at sales@materialexchange.io  or sign up here.

General Questions

Are you hiring?

We are!

We are constantly looking for new talent to join our amazing team. Tell us about yourself on the Careers page, or apply to one of our open positions.

This is too good to be true, I would like to speak with the manager.

Well, that’s not really a question, is it?

But we agree! – The best part is that we are 100% real and we’re here to help.

So, fear not! We’re happy to connect you with our fearless leader.

You can message our CEO, Erik Gregory on LinkedIn with questions, comments, feedback or just to say hi! He loves to hear from our users’ experience with the platform.

©2019 Material Exchange